1. INTRODUÇÃO

O AncoraThemes (endereço da URL do site: http://ancorathemes.com/ ) aprecia seus negócios e confiança . Somos uma empresa com sede em Chipre, criando produtos para aprimorar sua experiência na construção de sites. Leia esta Política de Privacidade, fornecendo consentimento para ambos os documentos, a fim de ter permissão para usar nossos serviços.

2. DADOS COLETADOS
LOCALIZAÇÃO DE ARMAZENAMENTO DE DADOS

Somos uma empresa com sede em Chipre e operamos servidores web hospedados na Alemanha. Nosso provedor de hospedagem Hetzner Online GmbH adere ao “Escudo de Privacidade” da UE / EUA, garantindo que seus dados sejam armazenados de forma segura e em conformidade com o GDPR. Para mais informações sobre a política de privacidade da Hetzner Online GmbH, consulte aqui: Política de privacidade de dados da Hetzner .

DADOS CADASTRAIS

Se você se registrar em nosso site, armazenaremos o nome de usuário e o endereço de e-mail escolhidos e qualquer informação pessoal adicional adicionada ao seu perfil de usuário. Você pode ver, editar ou excluir suas informações pessoais a qualquer momento (exceto alterar seu nome de usuário). Os administradores do site também podem ver e editar essas informações.

DADOS DE COMPRA

Para receber suporte ao produto, é necessário ter um ou mais códigos de compra da Envato / AncoraThemes em nosso site. Esses códigos de compra serão armazenados juntamente com as datas de validade do suporte e os dados do usuário. Isso é necessário para fornecer a você downloads, suporte ao produto e outros serviços ao cliente.

DADOS DE SUPORTE

Se você se registrou em nosso site e tem uma conta de suporte válida, pode enviar tíquetes de suporte para obter assistência. Os envios de formulários de suporte são enviados ao nosso sistema de emissão de bilhetes Ticksy de terceiros. Somente os dados que você forneceu explicitamente são enviados e você é solicitado a obter consentimento, sempre que desejar criar um novo tíquete de suporte. O Ticksy adere ao “Escudo de Privacidade” da UE / EUA e você pode ver sua política de privacidade aqui: Política de Privacidade do Ticksy .

COMENTÁRIOS

Quando você deixa comentários no site, coletamos os dados mostrados no formulário de comentários e também o endereço IP e a sequência do agente do usuário do navegador para ajudar na detecção de spam.

FORMULÁRIO DE CONTATO

As informações enviadas por meio do formulário de contato em nosso site são enviadas para o e-mail da empresa, hospedado pela Zoho. A Zoho adere à política de “Escudo de Privacidade” da UE / EUA e você pode encontrar mais informações sobre isso aqui: Política de Privacidade da Zoho .

Esses envios são mantidos apenas para fins de atendimento ao cliente e nunca são usados ​​para fins de marketing ou compartilhados com terceiros.

ANÁLISE DO GOOGLE

Usamos o Google Analytics em nosso site para relatórios anônimos de uso do site. Portanto, nenhum dado personalizado é armazenado. Se você deseja desativar o Google Analytics que monitora seu comportamento em nosso site, use este link: Opção de exclusão do Google Analytics .

CASOS PARA USAR OS DADOS PESSOAIS

Usamos suas informações pessoais nos seguintes casos:

  • Verificação / identificação do usuário durante o uso do site;
  • Prestação de assistência técnica;
  • Enviar atualizações para nossos usuários com informações importantes para informar sobre notícias / alterações;
  • Verificar a atividade das contas para evitar transações fraudulentas e garantir a segurança
  • sobre as informações pessoais de nossos clientes;
  • Personalize o site para tornar sua experiência mais pessoal e envolvente;
  • Garanta o desempenho geral e as funções administrativas funcionam sem problemas.
3. EMBEDDED CONTENT

Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged-in to that website. Below you can find a list of the services we use:

FACEBOOK

The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .

TWITTER

We use the Twitter API to display our tweets timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy .

YOUTUBE

We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.

CONSENT CHOICE

We provide you with the choice to accept this or not, we prompt consent boxes for all embedded content, and no data is transferred before you consented to it.

The checkboxes below show you all embeds you have consented to so far. You can opt-out any time by un-checking them and clicking the update button.

  • YouTube
  • Facebook
  • Twitter
4. COOKIES

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.

NECESSARY COOKIES (ALL SITE VISITORS)
  • cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
  • PHPSESSID: To identify your unique session on the website.
NECESSARY COOKIES (ADDITIONAL FOR LOGGED IN CUSTOMERS)
  • wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
  • wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
  • wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
  • wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
  • wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
5. WHO HAS ACCESS TO YOUR DATA

If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.

If you are a client with a registered account, your personal information can be accessed by:

  • Our system administrators.
  • Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. THIRD PARTY ACCESS TO YOUR DATA

We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below:

ENVATO PTY LTD

For the purpose of validating and getting your purchase information regarding licenses for the Avada theme, we send your provided tokens and purchase keys to Envato Pty Ltd and use the response from their API to register your validated support data. See the Envato privacy policy here: Envato Privacy Policy.

TICKSY

Ticksy provides the support ticketing platform we use to handle support requests. The data they receive is limited to the data you explicitly provide and consent to being set when you create a support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.

7. HOW LONG WE RETAIN YOUR DATA

When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.

If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.

8. SECURITY MEASURES

We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.

In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.

9. YOUR DATA RIGHTS
GENERAL RIGHTS

If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.


You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).

If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.

GDPR RIGHTS

Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. ThemeREX permits residents of the European Union to use its Service. Therefore, it is the intent of ThemeREX to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.

10. THIRD PARTY WEBSITES

ThemeREX may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by ThemeREX, and you release us from any liability for the conduct of these third party websites.

All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties, unless you explicitly click on them.

Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. ThemeREX bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.

11. RELEASE OF YOUR DATA FOR LEGAL PURPOSES

At times it may become necessary or desirable to ThemeREX, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.

Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.

12. ALTERAÇÕES

Podemos alterar esta Política de Privacidade periodicamente. Quando alterarmos esta Política de Privacidade, atualizaremos esta página de acordo e exigiremos que você aceite as alterações para poder continuar usando nossos serviços. [/ vc_column_text] [/ trx_sc_content]

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